FAQs
How do I get details about an item?
Each product has a product sheet containing all the information.
If you cannot find any information, do not hesitate to contact us via our contact form.
What materials are used for Kamberg pots and pans?
Our products for your kitchen are made of cast aluminum and stainless steel.
What is special about your products?
Cast aluminum is a very resistant material, promising non-deformability over time and resistance to everyday shocks. The stone-style non-stick coating will allow you to cook without adding fat and will promise easier washing.
How do I choose the pan I need?
We offer frying pans, saucepans, pots and duvets in different sizes. Depending on your needs, we also offer batteries allowing you to cook in small or larger quantities. Do not hesitate to browse the products and read the descriptions which will give you valuable information to choose.
How long until I receive my order?
Your order should arrive between 3 and 5 days after your visit to our site. You will also be notified at each stage of your delivery, from the preparation of your order in our warehouses until its shipment.
If your order takes a long time to reach you, do not hesitate to contact us via our online form, we will be sure to respond to you.
Where do you deliver?
We deliver to France exclusively at the moment. But we are working to offer you delivery of our products throughout Europe soon!
How can I track my order?
You will receive, at each stage of the preparation of your order, until its dispatch and then upon receipt, an email keeping you informed of the journey of your products.
How do I take care of my Kamberg products?
All our products can be washed by hand or in the dishwasher, except our kettles or teapots.
How long do I have to return merchandise or make an exchange?
Exchanges and refunds are possible within 14 days of receipt of your order.
I would like to exchange or get a refund, how do I proceed?
If you wish to exchange an item or get a refund, the products must be returned in their original packaging without ever having been used or washed.
In the event of non-compliance with these conditions, we will have the right not to reimburse the returned items without having to ship them to you again.
To return one of your products, contact us directly on info@kamberg.fr
Can I modify my order, cancel an item or get a refund?
It is possible to modify your order as long as you have not made payment.
After payment, your order is prepared in our warehouse. No changes can be made.
After shipment, and within 30 days of receipt, you benefit from a withdrawal period.
You can let us know your wish to withdraw via our contact form.
Can I pay in several installments?
We give you the opportunity to pay in several installments via our financing partner Alma.